About - Heartland Infusion Pharmacy

Get To Know Us

Heartland Infusion Pharmacy

At Heartland Infusion Pharmacy, we have a highly skilled team of healthcare professionals who are fully committed to providing you with the treatment you need. We know there’s a lot more to your therapy than providing the drug. You deserve empathy, compassion, and someone who is patient and who answers all of your questions, prioritizing your peace of mind along with your overall health.

The Heartland Infusion Pharmacy difference starts with the paradigm that you become part of our family. As part of our family we will act on your behalf and strive to be the most helpful, the most knowledgeable, the most compassionate, and the most trusted infusion team.

Regardless of your circumstances, when you schedule a treatment with us, you will have a team that includes an advanced practice provider, registered nurses, and medical assistants to provide you with the therapies you need. We also have a Registered Pharmacist on staff to ensure you receive the comprehensive, high-quality care you deserve.

You are our priority.

Our Team Is "HIP" (Heartland Infusion Pharmacy)

We are “HIP” in every way! Let our staff of qualified individuals take care of you. Our experience draws from years of working in large infusion companies, and seeing the issues first hand. We have developed an efficient and seamless process that puts the patient first.

Charles Wall is the founder of Heartland Infusion and serves as Chief Pharmacist. He graduated with a degree in pharmacy from Samford University in 1991, and an MBA earned in 2019 from Tusculum. His career has spanned hospital pharmacy, manufacturing and sterile outsourcing production, to compounding pharmacy. He holds certificates as a parenteral pharmacist as well as a nuclear pharmacist, with training at Purdue University.
Charles started Heartland Infusion primarily as a home infusion company and rapidly evolved into an accredited ambulatory infusion pharmacy, with accreditations in pharmacy, DME, nursing and specialty pharmacy. With an expansion to Morristown, Heartland served the East Tennessee area as the only wholly owned, independent specialty pharmacy with an AIC.
Originally from Alabama, he relocated to Knoxville in 2005 and has since called the Knoxville area his home. Charles likes to spend time on the water, and enjoys the Great Smokey Mountains outdoors. He resides on Norris Lake with his wife Ann, and step son Kent, who currently attends the University of Tennessee.

Tracey is our Pharmacy Director. She has over 25 years of experience and dedication in her field. She likes spending time with her family and travelling to unique places. Her favorite part of her job is her engagement within our referral community.

I have been in the medical profession for 25+ years . I graduated from Lincoln Memorial Nursing program. I love being a nurse and getting to know my patients and families and listening to their health journeys. I am a mother to three beautiful daughters and a Yaya to two wonderful grandchildren. In my spare time, you will find me on the lake or a beach.

Bennie is a Revenue Cycle Professional. She likes kayaking with her dog, Bentley, and going on the lake. She has a daughter named Hazel and likes to spend her time outside or going ziplining. Her favorite part of her job is connecting with her patients and welcoming them to Heartland.

Morgan is a Revenue Cycle Professional. She enjoys weekends on the lake and spending time with family. She likes the Tennessee Vols and the Dallas Cowboys. She has two black labs named Knox and Pepper Ann. She loves working new patient’s charts and getting their therapies covered to the best of her ability.

Judy, RN, from Greeneville, TN, comes to us with 25 years of nursing experience. She has a background in Trauma, ER, PACU and IV Therapy with PICC line insertion experience. She is ACLS, BLS and PALS certified. She is a member of the Infusion Nurses Society. Judy has two grown sons and two fur babies, a Frenchie and a Goldendoodle, named Louie and Paisley. She also has two Macaws she acquired while living in Orlando, FL, named Skittles and Bogie. She loves spending time with her mom and the great outdoors in her spare time. She believes that you should “light tomorrow with today.”

Peggy RN, BSN born and raised in Morristown, TN. Peggy received her Bachelor’s of Science degree from Carson-Newman University in Jefferson City, TN. Peggy comes to us with 12 yrs of nursing experience with a background in Cardiac, Critical Care, Public Health, Hospice and Chemo & Immunotherapy. She is certified in BLS, ACLS, and has completed her ONS/ONCC Chemotherapy Immunotherapy Certificate Course. Peggy is happily married to her husband Wayne and a mother to their 2 beautiful daughters Avery and Ainsley. They also have 1 fur baby a Cavapoo named Charlie. Peggy and her family enjoy taking cruises, camping and everything Disney.

Tina is a board-certified Family Nurse Practitioner who received her MSN in 2018 and BSN in 2009 from East Tennessee State University. She received her ADN from Walters State Community College in 2000.
She came to Heartland with 18 plus years of experience as a registered nurse in multiple areas such as ICU, ER, TCU, surgery (vascular, general, cosmetic, and outpatient), telehealth triage, bioidentical hormone replacement therapy, and elementary school nursing. She also served as adjunct faculty in the ADN program for Walters State Community College.
Her journey as a Nurse Practitioner began as a diabetic provider in an outpatient diabetes clinic. She enjoyed educating diabetics through nutritional counseling and educational group classes. She enjoys connecting with patients on a personal level and loves to educate patients about their chronic illnesses. She is a firm believer that knowledge is power!
She resides in Grainger County and has been married to her high school sweetheart, Scott, for 28 years. She has two children, Ashton and Hunter, and one granddaughter, Evelyn.
She is very active in her church, and loves gardening, decorating, camping, and spending time with her family and friends.

I have been in the medical field 20 years. I am a mother to two awesome boys ages 16 and 12. I enjoy spending time with my boys, relaxing at home with our one year old Shih Tzu named Banjo, collecting antiques, and auctions. I am grateful to work in healthcare and help patients and their families in a positive way and to the best of my ability.

Want To Join Our Team?

Let our staff of qualified individuals take care of you. Our experience draws from years of working in large infusion companies, and seeing the issues first hand. We have developed an efficient and seamless process that puts the patient first.

The "Heartland" Difference

Founded in Knoxville, we call East Tennessee home!
We are a fully licensed pharmacy.
We communicate with your physician at every step of your journey.
Our staff are experts in the drug therapies and medical conditions of our patients.
Private rooms, concierge services, accommodations for family members, and all the comforts of home.
We help with the billing process and work with most insurance plans.
Weekend availability - please ask us about weekend availability.

Knoxville, TN

Morristown, TN

Kingsport, TN

Get To Know Us

Heartland Infusion Pharmacy

Our Team Is "HIP" (Heartland Infusion Pharmacy)

Charles

Tracey

Doris

Diane

Bennie

Morgan

Darlene

Judy

Peggy

Tina

Hope

Want To Join Our Team?

The "Heartland" Difference

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